Payment Policy

Effective Date: February 7, 2025

At Diamondelitee, we are committed to providing a secure and convenient payment experience for our customers. Below is our Payment Policy, which outlines the methods of payment we accept and other important payment-related information.

1. Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience as easy as possible. The available payment options include:

      • Credit Cards: Visa, MasterCard, American Express, Discover
      • Debit Cards: Visa, MasterCard
      • PayPal
      • Other Payment Methods: Any alternative payment options that may be provided on our checkout page.

Please note that all payments must be made in U.S. dollars (USD). Your payment details will be processed securely using SSL encryption to ensure the highest level of security.

2. Payment Process

Once you have selected your items and proceed to checkout, you will be prompted to enter your payment information. The total cost of your order, including product price, shipping fees, and applicable taxes, will be displayed before you complete your purchase.

      • Upon completing your order, you will be charged immediately.
      • We process all payments through trusted and secure payment gateways to ensure the safety of your payment information.

3. Authorization and Payment Confirmation

After your payment is successfully processed, you will receive an order confirmation email, which will include details of your purchase, shipping address, and payment information. If there is an issue with processing your payment, you will be notified promptly, and the order will not be completed until the issue is resolved.

4. Payment Errors

In the rare event of a payment error, such as an incorrect amount charged, declined transaction, or technical issues, we will work with you to resolve the issue as quickly as possible. If you believe there has been a payment error, please contact us at contact@diamondelitee.com or call (918) 693-6828 immediately. We will investigate the issue and assist you in resolving it.

5. Sales Tax

Sales tax will be added to orders based on your shipping address and the applicable tax laws of your state. The tax amount will be displayed during the checkout process. We are required to collect sales tax for orders shipping to certain states, and the tax rate will vary depending on the state or locality.

6. Order Cancellation

If you wish to cancel an order after the payment has been made, please contact us as soon as possible at contact@diamondelitee.com or call (918) 693-6828. Once an order has been processed and shipped, we are unable to cancel the payment, and the standard return process will apply.

7. Refunds

In the event of a refund, the amount will be returned to the original payment method used. Please refer to our Refund and Return Policy for detailed information regarding the conditions and process for refunds. Refunds will be issued based on the terms set forth in our return policy.

8. Security and Fraud Prevention

To protect both you and us, we have implemented advanced security measures to prevent fraudulent transactions. Our payment gateway uses SSL (Secure Socket Layer) encryption, which ensures your payment details are processed securely. In case of any suspected fraudulent activity, we may request additional verification or cancel the transaction to safeguard both parties.

9. Customer Support

If you have any questions or concerns regarding payment processing, billing, or need assistance with your payment, please feel free to contact us:

Address: 220 Mill Rd, Chelmsford, Massachusetts (MA), 01824
Phone Number: (918) 693-6828
Email: contact@diamondelitee.com