Refund and Return Policy 

Effective Date: February 7, 2025

At Diamondelitee, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your product, please review our refund and return policy below.

1. Return Policy

We accept returns on most products within 30 days from the date of purchase. To qualify for a return, the item must be:

  • Unused, undamaged, and in its original packaging.
  • Accompanied by proof of purchase (receipt or order confirmation).
  • Not marked as non-returnable or final sale.

How to Return an Item:

  • Contact us at contact@diamondelitee.com or call us at (918) 693-6828 to request a return authorization.
  • Once your return is authorized, please package the item securely and ship it back to us.
  • You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.

2. Refund Policy

Refunds will be issued for returned items once they have been inspected and approved by our team. Refunds are issued to the original payment method. Please allow up to 7 business days for processing the refund after we receive the returned product.

Exceptions:

  • Products that are damaged, used, or missing parts may not be eligible for a refund.
  • Sale items and gift cards are non-refundable.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at contact@diamondelitee.com or call us at (918) 693-6828. We will assist you with a return or exchange at no extra cost, and you will receive a full refund or replacement.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

6. How to Contact Us

If you have any questions regarding our refund and return policy or need assistance with a return or refund, please feel free to contact us:

Address: 220 Mill Rd, Chelmsford, Massachusetts (MA), 01824
Phone Number: (918) 693-6828
Email: contact@diamondelitee.com