Sales Policy 

Effective Date: February 7, 2025

At Diamondelitee, we strive to provide the best products and services to our customers. To ensure a smooth and transparent shopping experience, we have outlined our sales policy below. By making a purchase, you agree to the terms set forth in this policy.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that our inventory is up to date, but in rare cases, some products may be out of stock. In the event of a product being unavailable after an order is placed, we will promptly notify you and offer a refund or alternative product options.

2. Pricing

All prices are listed in US dollars and are subject to change without notice. We make every effort to provide accurate pricing information, but errors may occur. In the event of a pricing error, we reserve the right to cancel or modify the order before processing. If there is a discrepancy in pricing, we will contact you for approval before proceeding with the sale.

3. Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other payment methods as indicated on the checkout page

Payments are processed securely, and your payment information is encrypted using SSL technology.

4. Order Confirmation

Once an order is placed, you will receive an order confirmation email with details of your purchase. Please review the order details carefully to ensure everything is accurate. If you notice any discrepancies, contact us immediately at contact@diamondelitee.com or call (918) 693-6828.

5. Shipping & Delivery

Shipping fees are calculated at checkout based on your delivery address and the weight of your order. We strive to process and ship all orders within 1-3 business days, although shipping times may vary depending on your location. You will receive a tracking number once your order has been shipped, so you can track your package’s progress.

Please note that we are not responsible for any delays caused by the shipping carrier or customs.

6. Sales Tax

Sales tax will be applied to orders based on the applicable state tax laws. The total tax amount will be calculated during the checkout process.

7. Order Cancellations

Once an order is placed, we begin processing it as quickly as possible. If you wish to cancel an order, please contact us immediately at contact@diamondelitee.com or (918) 693-6828. If the order has not yet been processed or shipped, we will be able to cancel it for you. Once an order has been shipped, cancellations cannot be made, and the standard return process will apply.

8. Sales Restrictions

We reserve the right to limit or reject sales to individuals or entities that violate our policies or for orders that appear to be fraudulent or suspicious. All sales are subject to verification before finalizing.

9. Refunds and Returns

For details on our refund and return policy, please refer to our Refund and Return Policy page. Refunds will be issued based on the criteria outlined in that policy.

10. Customer Support

If you have any questions or concerns regarding our sales policy or need assistance with your order, please feel free to contact us:

Address: 220 Mill Rd, Chelmsford, Massachusetts (MA), 01824
Phone Number: (918) 693-6828
Email: contact@diamondelitee.com